Project: Automating Patient Engagement for a Physiotherapy Clinic: We implemented CRM workflows, appointment reminders, and client feedback loops—saving hours in admin and improving client retention.
Leveraging smart CRM solutions to enhance patient experience and clinic efficiency.
Optimizing Patient Engagement Through Automation
Project: Enhancing Patient Engagement for a Physiotherapy Clinic
Challenge:
A bustling physiotherapy clinic faced challenges with manual appointment scheduling, inconsistent follow-ups, and limited patient engagement, leading to missed appointments and reduced client retention.
Solution:
Optimyze implemented a comprehensive CRM and marketing automation system tailored to the clinic’s needs:
Automated Appointment Scheduling: Integrated online booking with automated confirmations and reminders via email and SMS, reducing no-shows and administrative workload.
Personalised Communication Workflows: Developed customized email and SMS campaigns to nurture patient relationships, including post-treatment follow-ups and health tips.
Feedback and Review Management: Introduced automated surveys post-appointment to gather patient feedback and encourage online reviews, enhancing the clinic’s reputation.
Centralised Patient Data: Consolidated patient information into a unified CRM, allowing for better tracking of treatment plans and communication history.
Integrating CRM workflows to enhance patient communication and reduce no-shows.
Optimyze Solutions: Elevating Patient Experience
Results:
— 30% increase in appointment bookings within three months.
— 40% reduction in missed appointments due to automated reminders.
— Enhanced patient satisfaction and increased positive online reviews.
— Streamlined administrative processes, freeing up staff to focus more on patient care.
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Take control of your sales, service, and operations with Optimyze CRM solutions. We design and implement custom workflows that automate tasks, track leads, and improve client engagement—giving you real-time insights and more time to focus on growth. Built for Australian SMEs, backed by strategy, and tailored to your unique business needs.
"In allied health, every automated task brings us closer to personalised client care."